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[EagleRidge Home] | [Resources] | CPanel 9 Email Tips


"H0w can I get my email to work in CPanel 9?"

Answer by Crystal (Bliss Sloan):

CPanel 9, while a popular control panel for webhosting, is a little un-user-friendly when it comes to email. Here are some tips we learned the hard way:

  1. If you want to use :blackhole: or :fail: in the default email section to help reduce spam or for any other reason, do not use your default email (such as yourdomain@yourdomain.com) for anything
    else; use some other regular pop3 you create instead. Use forwarding to
    forward the mail you want to keep to that pop3, or use individual pop3's.
    The :blackhole: and :fail: apply to ALL email to your
    yourdomain@yourdomain.com address, not just to "undirected" email. If you :blackhole: or :fail: the yourdomain@yourdomain.com default POP3 account, you will lose not only the undirected mail, but also ALL email sent directly to yourdomain@yourdomain.com POP3 address.

  2. When accessing yourdomain.com from Outlook Express:

    • Do not expect the control panel's autoconfigure option for Outlook Express to work. It may work for some people, but here it just crashed everytime we tried it.

      When setting the Account name in the "Server" tab in the Tools | Accounts menu option:

      • The "Incoming Mail Server Account Name" should just be  "yourdomain" for your yourdomain@yourdomain.com catchall address (without the quotes).
      • The "Incoming Mail Server Account Name" for other POP3 accounts on yourdomain.com should be set to
        "whatever@yourdomain.com" without the quotes (add @yourdomain.com onto the
        end of the username).
    • When setting the Server Information Outgoing Mail (SMTP) entry in the "Server" tab in the Tools | Accounts menu option: If you have trouble sending email, use your ISP's SMTP mail server name (such as smtp.yourisp.com or mail.yourisp.com, for example; check with your ISP if you are not sure) for the "Outoing Mail (SMTP) field.
    • Despite what the directions in the control panel say, do not check "Log on using Secure Password Authentication" in the Incoming Mail Server section of the "Server" tab in the Tools | Accounts menu option; it won't let you log in if you do.


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